A manufacturer and supplier of future-proofed solutions to the M&E sector with a 50-year track record, Brymec prides themselves on making life easier for its customers. That was the driving principle behind this project – develop a user-friendly site providing the same experience as their product and service offers, plus access to their innovative MyBrymec customer ordering portal.

Family-run since their foundation in 1974, Brymec takes innovative approaches to production, procurement and supply, with the aim of driving increased efficiency and performance on building sites. This commitment can be seen in their high-quality products and systems, including valves, tubes, and fitting, their unique service offering with no middlemen, and how they’ve evolved over time. Brymec is known for never sitting still, driven by their stated dedication to innovation and continuous improvement.

In line with their celebration of a half-century in business, there was one thing Brymec believed required attention – their website. It had been an efficient, if rather cold, e-commerce site that neither did justice to the Brymec brand and offer, nor provided customers with the same excellent experience they get from all other interactions with Brymec. The M&E building services industry, now and into the future, needs more than great products to thrive. Hence, Brymec strove to provide more with this vital interface.

This is why they rebuilt their website, brick by brick. To add value in the most user-friendly way across our entire site, to empower customers to have total control of all project interactions with Brymec through the MyBrymec customer ordering portal, and provide opportunities to learn, discover, interact, and converse, if they want to. The original e-commerce functionality of our website remains, but it’s now part of something far bigger.

Jarl Hobbs, Brand Development Manager at Brymec, says: “After six months of development, we’re beyond excited to launch our new website & MyBrymec portal! This isn’t just a milestone for us; it’s an industry game-changer. Our cutting-edge functionality eliminates project delays, and drives efficiency and profitability for every client”. He adds, “we feel we’ve set a new standard, showcasing our iron-clad commitment to excellence and customer satisfaction, as well as revolutionising how we do business.”

The jewel in the crown is MyBrymec, their groundbreaking customer ordering portal which takes all the hassle out of managing ordering for projects. A solution unique to in the sector, with an intuitive, easy-to-use dashboard, MyBrymec is essentially a one-stop-shop for customers where you can find everything you need to manage for a specific project. It gives them instant access to project reports and all current and past orders and invoices, as well as the necessary product resources and technical information relevant to each project. It enables them to assign individual and call-off orders at a project level with ease, get customised quotes based on specific project requirements, manage user privileges and budgets, approve or deny orders, and review spend reporting as well as tracking project spend. They can even set precise delivery locations with What Three Words, to ensure delivery to within one square metre of where it’s needed on site.

Users also have easy access to insights and data, literature, technical and building information, and modelling files. They’ve segmented their offering by specific sector, so it’s easy to what’s most relevant in an instant, and case studies are searchable by relevance. Users find the contact details for the right person with whom to start a dialogue to best fulfil their requirements. Finally, as sustainability in all facets of working on site is becoming more vital every day, you can track their journey to net zero and see how they can be an environmentally sensitive partner for any medium-to-large scale building project.

“With our new website, we hope that our customers feel they get the same Brymec experience that they get from our product and service offer. We’ve strived to relieve a lot of the pressure of day-to-day working, and improve confidence and peace of mind,” says Jarl. He adds, “we don’t see this as the end of a project, however. In line with our spirit of innovation, we see this as the end of the beginning, and with more opportunities to learn from customer interactions and partnerships, our website will become a platform from which to grow with our customers”.

To view the new website, go to Brymec.com